# Get support

> Where to get help with OneBooks — the AI assistant, this documentation, in-app support requests and email — and what to include so we can help fast.

Canonical: https://docs.getonebooks.com/reference/get-support/
Language: en
Documentation index: https://docs.getonebooks.com/llms.txt

## Self-service

- **AI Assistant** in the app — ask "how do I …"; it searches this documentation and links the article.
- **This documentation** — use the search box, in English, Arabic or Spanish.
- [Troubleshooting](https://docs.getonebooks.com/reference/troubleshooting/) and the [FAQ](https://docs.getonebooks.com/reference/faq/).

## Support requests

Open **Support** in the sidebar and select **New Request**. Pick a category (**General**, **Technical**, **Billing**, **Country change**), describe the issue and send. Replies appear in the thread and by email. See [Support tickets](https://docs.getonebooks.com/settings/support/).

![The New Request form in Support](https://docs.getonebooks.com/screenshots/en/settings-support-new.webp)

You can also write to **hello@getonebooks.com**.

## What to include

- The document number or page (for example INV-0042, or "Bank reconciliation → statement of 31 August").
- What you expected and what happened, with the exact error text.
- The date and time, and the language and browser you use.

## Developers

Integration and API questions: **developer.getonebooks.com**.