Frequently asked questions
Account and plans
Section titled “Account and plans”Is OneBooks free? Yes for customers of LithosPOS and OneBooks partner applications — the full product. Everyone else pays a flat monthly Starter price after a 14-day trial. See Billing and plans.
Do I need a credit card to start? No. Both the Free plan and the Starter trial start without one.
Can I have more than one business? Each sign-up creates one business. For a second business, sign up again with another email or ask support.
Can I export my data? Always: customers, suppliers, items and transactions to Excel or CSV, and every report to PDF or Excel. See Import and export.
Can I change my country later? Only until the first transaction; after that, through a support request. See Choose your country.
Does OneBooks track stock? No. Inventory fields are for reference only. See Inventory fields.
Can I work in more than one currency? No — one business currency per business, with the right number of decimals for it.
Accounting
Section titled “Accounting”Why can’t I edit a sent invoice? Its posting is final. Void it and issue a new one, or issue a credit note. See Corrections.
Why is my profit different from my bank balance? Profit is accrual-based (invoices and purchases count when issued); cash follows payments. Compare the profit and loss with the cash flow.
What happens at year end? Lock the year, review the closing preview, close. See Fiscal years, locking and closing.
Tax and compliance
Section titled “Tax and compliance”Is OneBooks ZATCA-compliant? Yes: Phase 2 e-invoicing with device onboarding, signed UBL invoices, QR codes and clearance or reporting. See Saudi Arabia.
Does it prepare Indian GST returns? Yes: GSTR-1 and GSTR-3B with readiness checks, exported as JSON or Excel. See India.
How do I record a zero-rated sale? Add a 0% tax rate and use it on the line, so the sale still appears on the tax report.
Can the AI change my books? It can only propose documents; a person confirms each one. It has no delete, void or edit capability. See Safety, privacy and limits.
Can I connect Claude or ChatGPT? Yes, over MCP with OAuth sign-in. See Connect Claude or ChatGPT.
Can my accountant have access? Yes — add them as an Admin (or Member with extra permissions). See Users, roles and permissions.
Can someone have read-only access? Yes — the Viewer role.