Self-service
Section titled “Self-service”- AI Assistant in the app — ask “how do I …”; it searches this documentation and links the article.
- This documentation — use the search box, in English, Arabic or Spanish.
- Troubleshooting and the FAQ.
Support requests
Section titled “Support requests”Open Support in the sidebar and select New Request. Pick a category (General, Technical, Billing, Country change), describe the issue and send. Replies appear in the thread and by email. See Support tickets.
You can also write to hello@getonebooks.com.
What to include
Section titled “What to include”- The document number or page (for example INV-0042, or “Bank reconciliation → statement of 31 August”).
- What you expected and what happened, with the exact error text.
- The date and time, and the language and browser you use.
Developers
Section titled “Developers”Integration and API questions: developer.getonebooks.com.